Will Apple accept returns after 14 days?
You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I return Apple products if opened?
If the item is returned in the original box with included accessories, we will exchange it or offer a refund. Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund. Custom-configured products, including personalised iPads, cannot be returned or exchanged.
Does Apple refund refunds?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.
How do I check the status of my Apple refund?
How to check the status of your refund request
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose Check Status of Claims. If you don’t see Check Status of Claims, you don’t have any pending refund requests.
- To see the status, tap or click Pending.
Are Apple returns free?
To do it online, simply go into your Apple Account Page and select Return a Gift. All you need to provide is the product serial number or order number to initiate the return which is AWESOME as you often won’t have a gift receipt. The best part is that return shipping is completely FREE.
How do I cancel a refund on Apple?
You can’t cancel the refund request. If Apple decides to refund you or has refunded you already, you will need to repurchase it again.
What is refund policy?
A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. A refund policy often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.
How do I cancel an accidental app purchase?
Accidentally made an in-app purchase? Here’s how to cancel it
- Tap on Settings.
- Scroll down, and tap on iTunes & App Store.
- Tap on your Apple ID.
- Tap View Apple ID.
- Tap on Subscriptions.
- Tap on Cancel Trial.
How long does it take to get a refund from Apple?
For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days. Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.
Can a refund be exchanged for an Apple product?
The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
When do Apple products have to be returned?
Items purchased at the Apple Online Store that are received between November 15, 2019 and December 25, 2019, may be returned through January 8, 2020. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased.
Do you need a photo ID to return an Apple product?
You need to bring a government-issued photo ID and confirmation of the web order number with your items. If you are dissatisfied with an item, you can request a return through Order Status.